Support
Need a hand on stage? We respond within a few days.
Contact
Send an email to hello@praise-pad.com. Please include your iOS version, device model, and a short description of what happened — screenshots help a lot.
FAQ
Does PraisePad work without an internet connection?
Yes. PraisePad is built to be stage-ready offline. All sound packs, setlists, and settings live on your device.
Can I use my own sounds?
Yes. You can import audio files and assemble them into your own sound pack — the same way the built-in packs are structured.
Which devices are supported?
PraisePad runs on iPad and iPhone. It is designed primarily for iPad in landscape on stage, but the iPhone layout supports the same workflow.
What about background audio?
Background audio behavior depends on iOS audio session policies. In some routing configurations the pad will continue when the screen is locked; in others iOS may pause playback. If you hit a case where it stops unexpectedly, please send a note — it helps us prioritize.
The pad isn't routing to my interface — what's wrong?
Open the Settings screen inside the app. PraisePad shows the currently selected output device explicitly so you can confirm where the audio is going before the first chord. If it shows the wrong device, change the system audio output (Control Center → AirPlay icon) and PraisePad will follow.
How do I report a bug or request a feature?
Email hello@praise-pad.com. Every request is read by a human — usually the developer.